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Improving Patient Satisfaction in Pediatric Ophthalmology

While there have been few studies of patient satisfaction in pediatric ophthalmology, the general medical and pediatric literature report findings that can be helpful. Interpersonal sensitivity is the most important factor for patient satisfaction. Two patients, the child and the parent, must be considered and treated. A more satisfied child, who despite the drops, enjoyed the office visit because she received direct communication and was praised and rewarded, leads to a more satisfied parent. Parents also need to be encouraged and reassured in their challenging parenting role. Satisfaction does not guarantee compliance with treatment recommendations, but helps considerably.

Key words: patient satisfaction